SGS Unveils Innovative Hybrid Customs Solution with Software Integration for Smarter Customs Clearance

By SGS United Kingdom Ltd
schedule16th Sep 25

We are proud to introduce a pioneering hybrid customs solution that elevates software utilization and customs services to an entirely new level.

Since 1986, we have been a trusted provider of traditional customs brokerage and PVoC services in the UK. Our offering is further strengthened by in-house-developed software platforms and comprehensive transit solutions. Building on this decades-long foundation, our new hybrid software-and-service model enables users to streamline customs declaration processes by seamlessly delegating tasks to our expert e-Customs team. It saves time and reduces complexity by enabling you to effortlessly request customs support to manage your declarations.

Seamless integration of technology and expertise

This innovative solution combines the power of our proven eGTA customs software platform with the experience of our in-house customs professionals. With just a click, eGTA users can now engage the support of our e-Customs team – delivering meaningful cost savings and requiring minimal operator input.

What once required time-consuming phone calls or email exchanges can now be done with a few keystrokes – bringing expert support directly into the software environment.

New Features and Service Enhancements

Our hybrid solution introduces a range of valuable service features, including:

  • Port badges: importers can now raise import requests directly through eGTA, removing the need to purchase costly port badges. This feature is ideal for users who maintain a limited number of port badges for key routes while relying on our services at additional ports, where badge costs may otherwise be prohibitive
  • Flexible customs support: access the expertise of our customs team during high pressure periods, such as during staff absences or peak workloads, or when facing complex declaration scenarios. Our on-demand support ensures continuity and compliance when you need it most

Decades of proven customs expertise

With over 30 years of experience in UK customs operations, our hybrid customs declaration solution brings together expert human support and seamless digital workflows – simplifying and accelerating the clearance of goods through UK ports.

Our e-Customs team supports businesses worldwide with forward-thinking customs compliance solutions. Backed by a global network of industry experts, our team delivers end-to-end global services – from proprietary customs software and European transit solutions to duty guarantees and expert brokerage.

Learn more about our e-Customs services.

For further information, please contact:

Andy Maber
Business Development Manger
Trade Facilitation Services
SGS United Kingdom Ltd
t: +44 (0)151 350 6666
e: [email protected]


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